Service Terms & Conditions
These Terms of Service govern your use of Editorial Pro's content creation services and website. By engaging with our services, submitting inquiries, or accessing our platform, you agree to be bound by these terms. Please read them carefully to understand your rights and responsibilities.
Last Updated: November 22, 2025 | Effective Date: December 1, 2025
Service Agreement and Scope
Service Description
Editorial Pro provides professional content creation services including social media strategy, video production, copywriting, and blog management. Our services are designed to enhance brand visibility, engagement, and digital marketing effectiveness for businesses and organizations.
Our service offerings include:
- Social media content strategy and planning
- Video content production and editing
- Professional copywriting services
- Blog management and SEO optimization
- Brand voice development and consistency
- Content performance analytics and reporting
- Strategic consultation and planning
- Custom content solutions and packages
Service Limitations
While we strive to deliver exceptional results, our services are subject to certain limitations and dependencies that clients should understand before engagement.
Performance Expectations:
We cannot guarantee specific engagement rates, conversion metrics, or business outcomes as these depend on various external factors including market conditions, audience behavior, platform algorithms, and client implementation of our strategies.
Third-Party Dependencies:
Our services may rely on third-party platforms, tools, and services whose availability, functionality, or policies are beyond our control. Changes to these external services may impact our ability to deliver certain features or results.
Content Approval Process:
All content requires client approval before publication. Delays in the approval process may affect project timelines and delivery schedules. We are not responsible for delays caused by client unavailability or slow response times.
User Obligations and Responsibilities
Client Responsibilities
Successful content creation partnerships require active collaboration. Clients have specific responsibilities to ensure project success and maintain professional working relationships.
Prohibited Activities
To maintain service quality and legal compliance, certain activities are strictly prohibited when using our services or accessing our website.
Prohibited Actions Include:
- • Requesting content that violates laws, regulations, or third-party rights
- • Using our services for illegal, harmful, or deceptive purposes
- • Sharing confidential information without proper authorization
- • Attempting to reverse engineer or copy our proprietary methods
- • Submitting false or misleading information in service requests
- • Engaging in harassment, discrimination, or abusive behavior
- • Violating intellectual property rights of Editorial Pro or third parties
- • Using our services to create content that promotes hate, violence, or harm
Payment and Billing Terms
Our pricing and payment terms are designed to be transparent and fair. All financial arrangements will be clearly outlined in individual service agreements.
Payment Schedule:
- • Monthly services: Due on the 1st of each month
- • Project-based: 50% upfront, 50% on completion
- • Custom packages: As agreed in written contract
- • Rush projects: Full payment upfront required
Currency and Fees:
- • All pricing quoted in Sri Lankan Rupees (LKR)
- • Late payment fee: 2% per month after 15 days
- • Bank transfer fees may apply for international clients
- • Tax calculations based on current Sri Lankan rates
Service Usage Guidelines
Content Ownership and Rights
Understanding content ownership rights is crucial for both parties. Our agreements clearly define who owns what content and how it can be used.
Client-Owned Content:
Upon full payment, clients own all custom content created specifically for their brand, including written copy, video content, and strategic documentation. This includes rights to modify, distribute, and republish the content.
Editorial Pro Retained Rights:
We retain rights to our proprietary methods, templates, processes, and general knowledge. We also reserve the right to showcase completed work in our portfolio (with client permission) and use anonymized case studies for marketing purposes.
Third-Party Content:
Any third-party content, stock media, or licensed materials remain subject to their original licensing terms. Clients are responsible for ensuring continued compliance with such licenses.
Service Modifications and Cancellations
We understand that business needs change. Our policies regarding service modifications and cancellations are designed to be fair while protecting both parties' interests.
Modification Requests:
- Minor changes: Accommodated within existing scope
- Major changes: Require new agreement and pricing
- Scope increases: Subject to availability and resources
Cancellation Terms:
- Monthly services: 30 days written notice required
- Project work: Cancellation fees may apply
- Work completed: Payment due regardless of cancellation
Quality Standards and Revisions
We maintain high quality standards for all deliverables and provide revision opportunities to ensure client satisfaction within reasonable parameters.
Revision Policy:
- • Standard services include up to 3 rounds of revisions
- • Revisions must be requested within 7 days of delivery
- • Major concept changes may incur additional charges
- • Emergency revisions subject to availability and rush fees
- • All revision requests must be provided in writing with specific feedback
Legal Information and Dispute Resolution
Liability Limitations
While we strive for excellence in all our content creation services, certain limitations on liability are necessary to operate our business effectively and fairly.
Service Limitations:
Editorial Pro's total liability for any claim arising from our services shall not exceed the total amount paid by the client for the specific service in question during the preceding 12 months.
Confidentiality and Non-Disclosure
We take client confidentiality seriously and maintain strict protocols to protect sensitive business information shared during our content creation partnerships.
Information Protection:
- • All client information treated as confidential
- • Access limited to authorized team members only
- • Secure storage and transmission protocols
- • Regular security audits and updates
Disclosure Exceptions:
- • Legal requirements or court orders
- • Client written consent for disclosure
- • Information already in public domain
- • Necessary for service delivery (with consent)
Dispute Resolution Process
While we work to prevent disputes through clear communication, we have established procedures for addressing any issues that may arise during our partnership.
Resolution Steps:
Initial attempt to resolve through direct discussion with project manager or team lead.
If direct communication fails, engage in formal mediation process with neutral third party.
Final resort through Sri Lankan legal system with jurisdiction in Colombo courts.
Governing Law and Jurisdiction
These Terms of Service are governed by the laws of Sri Lanka. Any legal proceedings must be conducted in the appropriate courts of Colombo, Sri Lanka.
Jurisdiction Notice:
By using our services, you consent to the exclusive jurisdiction of Sri Lankan courts and agree that Sri Lankan law will govern all aspects of our business relationship, regardless of your location.
Terms Updates and Contact
These Terms of Service may be updated periodically to reflect changes in our services, legal requirements, or business practices. We will notify active clients of any significant changes and post updates on our website with revised effective dates.
If you have questions about these terms, need clarification on any provisions, or require assistance with service-related matters, please contact us through our website contact form. We're committed to providing clear, professional support for all inquiries.
Professional Support
Our team is available to discuss any terms-related questions and ensure you fully understand your rights and responsibilities as a client of Editorial Pro's content creation services.